Every day help for our customers

Hey there! Got any questions on your mind? Check out our FAQs section for some quick answers. If you’re still unsure about something, feel free to hit us up and we’ll get back to you ASAP! Have a great day!

  • Medical Weight Loss Program
  • Personalized Vitamins
  • Online Doctor
If you need more help

Have questions? Our care team is here to support you 24/7.

  • We provide the same level of professional care as a traditional doctor’s office, but more conveniently because we’re 100% online and you don’t have to wait days for an appointment. Just like a traditional doctor’s office, our doctors and nurse practitioners need to ask you questions to work out whether it’s safe and appropriate to give you care. If appropriate, we can write a prescription and send it to our own mail order pharmacy or to a pharmacy near you.

It is, as long as you answer our questions fully and truthfully and you read the important information we provide throughout our website, especially the information we send you about your treatment plan. Before you take your medicine it’s essential that you read the detailed information we provide about your treatment plan so that you can weigh the risks and benefits of the medicine we’ve prescribed.

You must be at least 18 years old to use Tele365. Please make sure you tell us your legal name and correct date of birth – if your name and DOB don’t match what’s on your photo ID, we may not be able to treat you. Please make sure to check out the FAQs for the specific service you’d like to use in order to verify any unique requirements or limitations.

Yes. We have a legal duty to protect your personal health information and have put in place a number of safeguards.

State regulations require that our medical providers see who we’re treating, so that’s why we may ask you to take a picture of yourself and your photo ID.

No, insurance won’t cover the cost of your medical consultation.

In short, super fast! How super fast depends upon the service you’re completing a visit. We aim to review everything within 24 business hours.

VitaHealth365 registration and services are HIPAA compliant. We follow strict patient and provider confidentiality agreements to keep your personal information safe. All connections are secure. Your visit is never recorded: neither audio nor video. Review our Terms of use and privacy policy for more information.